Production AI assistant
Live on your site, Slack, email, Teams, or inside your app. Handles real conversations with real customers or teammates from day one.
AI development · serviceAI assistants that
AI assistants that
do real work —
not demos.
Custom AI assistants and agents, trained on your documents, your policies, and your products. They answer support tickets, onboard new hires, draft replies, and turn buried knowledge into a searchable expert — so your team stops repeating themselves.
- ✓ Fixed-price first phase
- ✓ 100% code ownership
- ✓ Senior-only team
- ✓ 30-day warranty
§ 01 / Is this for you?
Straight talk: who this fits, who it doesn't.
We'd rather turn down the wrong project than sell you one. Here's how to tell if we're a match.
✓ This is for you if
- ▸You're drowning in repetitive support tickets, onboarding Qs, or internal 'where do I find X?' messages.
- ▸You have documents, wikis, or SOPs that nobody reads because nobody can find the right page.
- ▸You want AI that sounds like your brand and follows your actual policies — not generic chatbot answers.
- ▸You care about data privacy — NDAs, DPAs, your cloud, your vendor accounts.
— Probably not a fit if
- ✕You want to plug in ChatGPT and call it a day — we build custom systems, not wrappers.
- ✕You have no documented knowledge yet. We can help document, but it takes a discovery phase first.
- ✕You want to replace your entire team. We build assistants that make humans faster, not redundant.
§ 02 / Deliverables
What you actually walk away with.
No slideware. Every item below is a real artifact in your GitHub, your cloud, or your vault — on day one of launch.
Knowledge pipeline
Your docs, PDFs, Notion, Confluence, Google Drive ingested into a vector store that auto-syncs when content changes. No stale answers.
Guardrails & brand voice
System prompts, tool-use policies, and evals that keep the assistant on-topic, on-brand, and honest about what it doesn't know.
Human handoff
When the AI is unsure or the user asks for a human, we hand off cleanly to your support inbox, Intercom, Zendesk, or on-call Slack channel.
Admin dashboard
See every conversation, every escalation, every citation. Flag bad answers, retrain in one click, export transcripts.
Runbooks & handover
Written playbook your team uses to run and extend the assistant without us. Plus a 30-day warranty on anything that wobbles.
§ 03 / How it works
A simple, four-step process.
You always know what's happening, what it costs, and what's next. Weekly demos. No surprises.
STEP 0101 / 04
Scope & audit
We read your docs, shadow your support inbox, and pick the single highest-ROI use case. Fixed-price from the first hour.
STEP 0202 / 04
Prototype
A working assistant you can actually chat with, in under 2 weeks. Trained on a slice of your real data. No slideware.
STEP 0303 / 04
Production build
Evals, guardrails, human handoff, logging, analytics. Deployed into your tools with your branding.
STEP 0404 / 04
Launch & warranty
Team training, runbooks, monitoring. We stick around for 30 days to fix anything, then hand over clean.
§ 04 / Use cases
What we've actually shipped.
Three examples of real client work. Names redacted where clients asked; outcomes are real.
Answer 73% of support emails
Trained on order policies, return flows, and past tickets. Escalates anything it's unsure about, with the draft already written.
Outcome32 hrs / week saved
A Slack bot that actually knows
Ingests Notion, Confluence, and Google Drive. Engineers stop pinging each other with 'what's our X policy?'
Outcome68% fewer repeat Qs
Draft proposals in seconds
Reads your past proposals, pricing, and case studies. Reps write 40% faster and the drafts sound like you, not ChatGPT.
Outcome4x proposal velocity
Softpers built us an AI assistant that now handles most of our support emails. My team got their mornings back, our first-response time dropped from 6 hours to 4 minutes, and customers are happier than they've ever been.
Sarah M. · Ops Lead, HostEvents
§ 05 / Tools & stack
Boring, reliable tools — picked for you, not us.
We have no kickbacks or partner commissions. We pick the tool that fits your problem, your budget, and your team.
AI modelsWe pick the model that fits the job — not whatever's trending.
Claude Sonnet 4.5Claude HaikuGPT-4.1GPT-4oLlama 3.3Gemini 2.5Open-weight (self-hosted)
Retrieval & dataFast, private, and your data stays where it is.
PineconepgvectorQdrantSupabasePostgresS3Turbopuffer
Framework & toolingBoring, proven choices that ship.
Next.jsVercel AI SDKLangChainLangSmithInngestZod
§ 06 / Engagement
Three ways to start working with us.
Every engagement is fixed-price for the first phase. No lock-in. All pricing is scope-dependent — tell us what you're trying to do and we'll quote a clear number.
Audit & roadmap
Fixed-priceScope-dependent
- ▸Review of your docs, tickets, tools
- ▸2–3 prioritized AI use cases
- ▸Plain-English roadmap with budgets
- ▸1-week engagement
Pilot assistant
Fixed-price pilotScope-dependent
- ▸One production-grade AI assistant
- ▸Deployed to one channel (web, Slack, email)
- ▸Knowledge pipeline + guardrails + evals
- ▸30-day warranty
- ▸Live in 2–6 weeks
AI platform
Retainer + buildScope-dependent
- ▸Multiple assistants across channels
- ▸Fractional AI lead (weekly time)
- ▸Custom tools, integrations, agents
- ▸Quarterly evals & model refresh
- ▸Ongoing engagement
§ 07 / FAQ
Questions we actually get asked.
Straight answers, no jargon. If yours isn't here, just ask below.
01What makes your AI assistants different from just using ChatGPT?
ChatGPT is a general-purpose chatbot. We build custom systems grounded in your actual documents, policies, and tools — with guardrails, evals, human handoff, and logging. The assistant knows your return policy, your tone, and when to escalate. It won't hallucinate a refund rule that doesn't exist.
02Where does my data live, and do you train models on it?
03How accurate is it? What if it gets something wrong?
04How long until it's live?
05Do I own the model and the code?
06Do you support HIPAA, SOC 2, or GDPR?
§ 08 / Start hereRequest a quote.
Request a quote.
We'll reply within 24 hours.
Tell us what you're trying to build. We'll tell you honestly whether we can help, what it would cost, and how fast you'd see results. No sales pitch. No follow-up sequence.
- 30-min free discovery call if we're a fit
- Fixed-price first phase — no surprises
- We read every inquiry personally
- NDA signed before any details are shared
§ 09 / Related
Other ways we can help you ship.
Three other services the Softpers studio offers. Clients often combine two or three.